Our Team

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Date posted: October 3, 2025

Pay: $13.00 - $18.00 per hour

Job description:

Full Time

Position Summary: This person acts as the clients’ primary point of contact at Century Printworks. Greeting customers both on the phone and in the lobby, the order management representative is a product specialist able to help customers select the best products for their purposes. The order management representative is responsible for inputting a high volume of orders into our software, providing updates to clients as necessary and managing the email inbox.

This full time position does qualify for benefits, such as 5 days of PTO after the first 6 months of service and 10 days of PTO after being employed for one year, available life, dental, and vision insurance plans, as well as paid major holidays.

Responsibilities:

• Coordinate with management, production, design and sales staff members for scheduling, material availability and creative possibilities
• Develop and maintain positive relationships with clients, community and team members
• Coordinate answers and respond to internal and external inquiries
• Manage the communication process from initial client communication to pick-up or delivery and invoicing, including order entry
• Confirm accuracy of information of pricing, products, order entry and customer expectations
• Ensure timely resolution of customer concerns or order issues
• Back-up and support team members during heavy volume times and absences
• Encourage and support other team members, be willing to mentor new employees and be willing to work well in a team environment
• Continuously learn product knowledge and company capabilities
• Other duties as requested by management

Requirements:

• High school diploma required
• Minimum of one year of experience in order management, customer service or related
• Strong computer, communication and analytical skills
• Familiarity and ability to utilize both Windows and Mac/iOS platforms
• Ability to prioritize tasks in a high volume and dynamic environment with attention to quality, accuracy and detail
• Excellence in customer service with a positive attitude
• Problem solving skills
• Efficiency and ability to work quickly
• Ability to communicate clearly and collaborate with others
• Continuous learning mindset

Required of all of our employees, put simply: honesty, integrity, be here when you should be here, do what you should do (and do it well).

Employee Benefits:

• Paid Holidays off (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• For Full Time Employees Paid Time Off (PTO) is accrued at the following: Length of Service as of January 1

6 Months = 5 Days

1-9 Years = 10 Days

10 Years = 15 Days

20 Years = 20 Days Annual Paid Time Off

• For Part Time Employees working at least 20 hours per week, Paid Time Off is accrued at half of the days per year of the above listed table (i.e. 1-9 years service = 5 days PTO).
• Paid bereavement leave
• Available supplemental insurance benefits

Hours: We are open Monday - Friday 8:00 to 5:00. This is an in-person position.

About Us: Carroll Printing Company, founded in 1952, and Dick's Graphics & Printing, founded in 1978, have each spent decades serving East Tennessee, North Georgia, and the Cleveland, Tennessee communities. Spearheaded by owners Tasha Sullivan and Jennifer Callahan, the two companies merged in 2025 to create a printing powerhouse. Century Printworks was created of the mutual desire to offer even more to customers: more expertise, more products and even more brainpower to create ideas for the future. The two companies have always had customer-centric business models and assure the community they will continue to keep relationships as the foremost priority.

Century Printworks is thriving, growing and looking for new team members to join our team! A high-volume printing production company, the company culture is best described as goal oriented, collaborative, encouraging, determined, creative and supportive. At Century Printworks, we are a printing powerhouse. Yes, we print: t-shirts, hats, blankets, mugs, pens, yard signs, banners, posters, flyers, brochures, stickers, books, business cards, window clings, and more items than we can list. Our own graphic designers are some of the best in the business and make dreams come true. We do all we can to make customers happy and to produce quickly, efficiently and as error-free as possible.

Modern Printing with historical reliability

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer relationship management: 1 year (Preferred)

Ability to Commute:

• Cleveland, TN 37311 (Required)

Work Location: In person